Testimonials

At My Life Support Services, our vision is to ensure that people with a disability have the same opportunities as everyone else. Really, it’s not just our vision, it’s our passionate cause.

We believe everyone – regardless of ability or disability – deserves to live in a happy and harmonious environment; to feel safe, comfortable and secure; to be in charge of their own lives and make their own choices.

U+21CA.svg Read some of our clients’ stories below 

Our client needed accommodation for their daughter

Our client approached us as all other accommodation for their daughter had been proven to be unsuccessful. Since coming to MLSS the experience has been very good with very few problems which has given them peace of mind.

This client also loves that at MLSS the support workers acknowledged any challenges and issues and discussed them amongst themselves to find a suitable solution. “Keep up the good work and always be prepared to learn and pass on your knowledge to all new support workers.”

Barbara was looking for 24/7 care for a young person

Barbra first came to MLSS to provide 24/7 care for a young person whom she is a guardian of. She was not happy with the previous Care providers for numerous reasons. “Basically, things were a mess in the household and MLSS have worked to improve everything.”
The outcome is a much happier little guy (client) – and much happier and less stressed guardians. MLSS team have worked closely with Barbra to ensure both the client, and her needs were met.

“The communication is excellent and they have been incredibly caring and responsive to our requests.

It is just a pleasure to work with MLSS team – each of the individuals we communicate with are responsive and its never too hard!!

Great team – keep up the good work!”

Carmel was looking for assisted living options

Carmel first came to MLSS to help find assisted accommodation for a special needs child turning 18 and transitioning from care into assisted living.

As she did not know what was involved, MLSS assisted Carmel and found a suitable house and also matched housemates and carers to make the transition as smooth as possible. MLSS tried to make the transition process as smooth as possible and even set up the furniture in the room.

The outcome was that the child had a safe and caring home to live in and be looked after. The carers were very patient with the transition despite there being some very trying times.

MLSS kept me informed all along the way with meetings and phone calls to allay any fears I had about the transition and I was able to continue with my life knowing that the child was in the best care and had a wonderful team with MLSS caring for him.

I cannot praise enough the workers and carers of MLSS and the wonderful work they do in the community with special needs people.”

Maree needed a permanent housing solution for her son

Maree first came to see MLSS with the need for a permanent housing solution for her son after many temporary places. MLSS offered supported accommodation solutions and helped with funding issues.

The outcome has been nearly two years of happiness and support for their son and as a family.

What Maree loved most about what MLSS did was the care and concerns shown for the whole family unit and the extra help given with helping set up his room and understanding other family issues at the time.

“I remember when we walked into the first Christmas get together for the families and one parent said “Oh welcome. , you can’t get a better service” and our daughter has been with MLSS for a number of years. So we found out she’s right.

Thanks MLSS for making such a positive difference in the lives of people with a disability and their families. I can relax now and enjoy quality time with my son.”

Patricia needed accommodation for her client

Patricia came in contact with MLSS when one of her 17 year old clients that she has provided behavioural and therapeutic supports to was moved into accommodation with MLSS. This client has a complex trauma history in addition to a range of diagnoses which had impacted on his intellectual and daily functioning. This client had a history of displaying a range of challenging behaviours including property damage, verbal aggression and physical aggression.

MLSS were open to receiving training and guidance around how to best support my client. MLSS staff provided me regular updates (e.g. weekly) about the progress of my client, incidents of concern etc. MLSS participated in regular stakeholders meetings (monthly) for my client to ensure that goals were being met, strategies could be reviewed and ensure shared communication about my client’s life. MLSS connected my client to programs in the community.
MLSS staff consistently role modelled appropriate and respectful behaviours to my client (e.g. no swearing, self-care, house cleanliness) to encourage positive outcomes for him.

The outcome is the client’s behaviours have significantly reduced with no incidents of aggression towards staff or property damage for over 7 months. His use of profanity has also reduced significantly.

The client went from refusing to engage any household chores or self-care to now completing such tasks on a regular basis with some reminders from staff.

They now participate in community programs three days a week and previously would not leave his room due to fixation on playing xbox.

They have also made positive connections with other clients within MLSS and attends their various social activities such as monthly BBQs and participates in the woodwork shop program.

MLSS have always displayed a great level of transparency and openness in relation to how their staff work. They are also great at evaluating what is and isn’t working, how they can improve situations for the client and asking for help when required.

I’d highly recommend MLSS as a disability service accommodation provider – they genuinely care about their clients and want them all to have the best quality of life possible. MLSS management are extremely approachable, friendly and responsive.

Donna has been with MLS since its inception in 2008.

As one of the original clients she did not have to move residence but gained the benefit of now having regular, known, carers whom she trusted instead of waking to strange, unfamiliar, support staff without notice. She soon became more relaxed and happy in a familiar environment with constancy of staff that she had not had before.

As aging parents we were reluctant for our daughter to leave home but realised that we could not always be there for her and needed to ensure her future life would be stable and comfortable. After 13 years since she moved out we are now comfortable that this has been achieved with MLS.

Donna used to look forward to “coming home” to us regularly, but she has now reached the point where, when she is visiting us, she is always ready and happy to “go home” to her own home. She has a full and rewarding life there where she goes to her day service five days a week, but then has an active social life when staff take her out to places appropriate for her age at weekends and she regularly interacts with clients from another house in the service. Her social life is much more active and interesting than if she were living with us.

Gradually the staff have been able to assume responsibility for Donna’s care and I now trust them completely with meeting her needs. She is always well dressed, her medical needs are promptly taken care of, any potential problems discussed with me, even her day-to-day financial matters are very well managed. The staff are always ready to discuss anything with me and they feel like extended family. We could not wish for a better situation for our daughter.

To anyone looking for a high standard of care for a family member I would highly recommend MLS. The homes are always immaculately clean, the staff are exceptional in their care of the clients, as well as always approachable and understanding of special needs. The advantage of a smaller service means you get to know all the carers and management personally, the clients form a small social group meeting regularly and are comfortable with each other and the house is a “home” not a care centre.

Gayle’s social skills are improving all the time.

Gayle moved to MLSS approx. 6-8 years ago.

She has improved greatly. Her social skills are improving all the time Staff have worked out strategies to promote positive behaviours and Gayle is responding to these.

My relationship with Staff is wonderful, their judgement and tolerance of situations is of a high standard. (I put some of this down to having mature staff who know their own minds as well as being Guides by DSR rules).

Staff are very good at reading Gayle and responding accordingly. (No pussy footing around).
The house is always spotless.

Yes I would definitely recommend MLSS to others (as long as they don’t take Gayle’s Place).
Bob is a great manager and all staff are very common sense people.

The fact that they have created a family atmosphere is unique.

Kitty has learnt not to be afraid to go out into public places.

Just over 12 months ago we met the business staff of “My Life Organization”. At that time we were considering letting our teenager move into one of the houses managed by “My Life Org.” with two other girls around her age. However when the time got closer kitty decided she would sooner stay with us till she was older.

We continued our contact with “My Life” and when disability funding became available Kitty got her first support working through them. The worker taught her not to be afraid to go out into public places. She helped her with volunteer work and work experience. Kitty learnt to do her own washing and folding, learnt simple cooking.

With the carers help she can buy her own takeaway lunch and know she has enough money to do it – knows when she needs to get change. In early April, Kitty her support worker and another worker and her client went on a cruise together – a wonderful experience!

At the end of the month Kitty got a new Support worker who is also as supportive as her first one. She feels very safe and secure in their care. I would certainly recommend this organisation to anyone needing quality care for their loved ones.

Our client needed accommodation for their daughter

Our client approached us as all other accommodation for their daughter had been proven to be unsuccessful. Since coming to MLSS the experience has been very good with very few problems which has given them peace of mind.

This client also loves that at MLSS the support workers acknowledged any challenges and issues and discussed them amongst themselves to find a suitable solution. “Keep up the good work and always be prepared to learn and pass on your knowledge to all new support workers.”

Barbara was looking for 24/7 care for a young person

Barbra first came to MLSS to provide 24/7 care for a young person whom she is a guardian of. She was not happy with the previous Care providers for numerous reasons. “Basically, things were a mess in the household and MLSS have worked to improve everything.”
The outcome is a much happier little guy (client) – and much happier and less stressed guardians. MLSS team have worked closely with Barbra to ensure both the client, and her needs were met.

“The communication is excellent and they have been incredibly caring and responsive to our requests.

It is just a pleasure to work with MLSS team – each of the individuals we communicate with are responsive and its never too hard!!

Great team – keep up the good work!”

Carmel was looking for assisted living options

Carmel first came to MLSS to help find assisted accommodation for a special needs child turning 18 and transitioning from care into assisted living.

As she did not know what was involved, MLSS assisted Carmel and found a suitable house and also matched housemates and carers to make the transition as smooth as possible. MLSS tried to make the transition process as smooth as possible and even set up the furniture in the room.

The outcome was that the child had a safe and caring home to live in and be looked after. The carers were very patient with the transition despite there being some very trying times.

MLSS kept me informed all along the way with meetings and phone calls to allay any fears I had about the transition and I was able to continue with my life knowing that the child was in the best care and had a wonderful team with MLSS caring for him.

I cannot praise enough the workers and carers of MLSS and the wonderful work they do in the community with special needs people.”

Maree needed a permanent housing solution for her son

Maree first came to see MLSS with the need for a permanent housing solution for her son after many temporary places. MLSS offered supported accommodation solutions and helped with funding issues.

The outcome has been nearly two years of happiness and support for their son and as a family.

What Maree loved most about what MLSS did was the care and concerns shown for the whole family unit and the extra help given with helping set up his room and understanding other family issues at the time.

“I remember when we walked into the first Christmas get together for the families and one parent said “Oh welcome. , you can’t get a better service” and our daughter has been with MLSS for a number of years. So we found out she’s right.

Thanks MLSS for making such a positive difference in the lives of people with a disability and their families. I can relax now and enjoy quality time with my son.”

Patricia needed accommodation for her client

Patricia came in contact with MLSS when one of her 17 year old clients that she has provided behavioural and therapeutic supports to was moved into accommodation with MLSS. This client has a complex trauma history in addition to a range of diagnoses which had impacted on his intellectual and daily functioning. This client had a history of displaying a range of challenging behaviours including property damage, verbal aggression and physical aggression.

MLSS were open to receiving training and guidance around how to best support my client. MLSS staff provided me regular updates (e.g. weekly) about the progress of my client, incidents of concern etc. MLSS participated in regular stakeholders meetings (monthly) for my client to ensure that goals were being met, strategies could be reviewed and ensure shared communication about my client’s life. MLSS connected my client to programs in the community.
MLSS staff consistently role modelled appropriate and respectful behaviours to my client (e.g. no swearing, self-care, house cleanliness) to encourage positive outcomes for him.

The outcome is the client’s behaviours have significantly reduced with no incidents of aggression towards staff or property damage for over 7 months. His use of profanity has also reduced significantly.

The client went from refusing to engage any household chores or self-care to now completing such tasks on a regular basis with some reminders from staff.

They now participate in community programs three days a week and previously would not leave his room due to fixation on playing xbox.

They have also made positive connections with other clients within MLSS and attends their various social activities such as monthly BBQs and participates in the woodwork shop program.

MLSS have always displayed a great level of transparency and openness in relation to how their staff work. They are also great at evaluating what is and isn’t working, how they can improve situations for the client and asking for help when required.

I’d highly recommend MLSS as a disability service accommodation provider – they genuinely care about their clients and want them all to have the best quality of life possible. MLSS management are extremely approachable, friendly and responsive.

Donna has been with MLS since its inception in 2008.

As one of the original clients she did not have to move residence but gained the benefit of now having regular, known, carers whom she trusted instead of waking to strange, unfamiliar, support staff without notice. She soon became more relaxed and happy in a familiar environment with constancy of staff that she had not had before.

As aging parents we were reluctant for our daughter to leave home but realised that we could not always be there for her and needed to ensure her future life would be stable and comfortable. After 13 years since she moved out we are now comfortable that this has been achieved with MLS.

Donna used to look forward to “coming home” to us regularly, but she has now reached the point where, when she is visiting us, she is always ready and happy to “go home” to her own home. She has a full and rewarding life there where she goes to her day service five days a week, but then has an active social life when staff take her out to places appropriate for her age at weekends and she regularly interacts with clients from another house in the service. Her social life is much more active and interesting than if she were living with us.

Gradually the staff have been able to assume responsibility for Donna’s care and I now trust them completely with meeting her needs. She is always well dressed, her medical needs are promptly taken care of, any potential problems discussed with me, even her day-to-day financial matters are very well managed. The staff are always ready to discuss anything with me and they feel like extended family. We could not wish for a better situation for our daughter.

To anyone looking for a high standard of care for a family member I would highly recommend MLS. The homes are always immaculately clean, the staff are exceptional in their care of the clients, as well as always approachable and understanding of special needs. The advantage of a smaller service means you get to know all the carers and management personally, the clients form a small social group meeting regularly and are comfortable with each other and the house is a “home” not a care centre.

Gayle’s social skills are improving all the time.

Gayle moved to MLSS approx. 6-8 years ago.

She has improved greatly. Her social skills are improving all the time Staff have worked out strategies to promote positive behaviours and Gayle is responding to these.

My relationship with Staff is wonderful, their judgement and tolerance of situations is of a high standard. (I put some of this down to having mature staff who know their own minds as well as being Guides by DSR rules).

Staff are very good at reading Gayle and responding accordingly. (No pussy footing around).
The house is always spotless.

Yes I would definitely recommend MLSS to others (as long as they don’t take Gayle’s Place).
Bob is a great manager and all staff are very common sense people.

The fact that they have created a family atmosphere is unique.

Kitty has learnt not to be afraid to go out into public places.

Just over 12 months ago we met the business staff of “My Life Organization”. At that time we were considering letting our teenager move into one of the houses managed by “My Life Org.” with two other girls around her age. However when the time got closer kitty decided she would sooner stay with us till she was older.

We continued our contact with “My Life” and when disability funding became available Kitty got her first support working through them. The worker taught her not to be afraid to go out into public places. She helped her with volunteer work and work experience. Kitty learnt to do her own washing and folding, learnt simple cooking.

With the carers help she can buy her own takeaway lunch and know she has enough money to do it – knows when she needs to get change. In early April, Kitty her support worker and another worker and her client went on a cruise together – a wonderful experience!

At the end of the month Kitty got a new Support worker who is also as supportive as her first one. She feels very safe and secure in their care. I would certainly recommend this organisation to anyone needing quality care for their loved ones.